Internet Banking

1. Account Management: Customers can easily access their account summary and account statement, providing a real-time view of their finances.
   
   
2. Transfers: The Bank ensures seamless fund transfers, including.
   • Own Account Transfers
   • Zenith to Zenith Transfers
   • Other Bank Transfers
   • Wallet Transfers
   • Investment Transfers
   • FX Sale
   • Scheduled Transfers
   • PAPSS Transfers
   • Transfer History on internet banking.

3. Card Transfer & Services: Customers can conveniently top-up their Zenith Ezypass cards for “eazy”
   
   
4. Bill Payment: Users can pay for services such as DSTV, Databank Investments, and Ghana.gov directly from their accounts.
   
   
5. Airtime & Data Bundle: Zenith Bank’s Internet Banking allows you to purchase airtime and data bundles from (MTN, TELECEL and AT)
   
   
6. Zenith Cash Out - Cardless withdrawal: Customers and non-customers can withdraw cash from ATMs without using a physical card.
   
   
7. Self Service: Zenith Bank also offers
   • Cheque Book Requests
   • Card-Related Requests
   • Password Changes
   • PIN Changes
   • PIN Regeneratio
   • Card Limit Amendment
   • Card Re-activation
   • Card re-dispatch
   • Card Complaint
   • Travel Notification

• Convenient – banking can be performed from the home or office
• Available 24 hours a day, thus extending banking hours
• User-friendly
• Notification of transactions via SMS and email. Prompt status update which keeps customers informed
• Easy account management saving both time and energy
• Real-time account balances and transaction history access

Apply for internet banking in four 4 easy steps:

• Download and print the E-Banking Form.
• Download the Service Agreement.
• Complete your details.
• Submit, drop off or mail the form and agreement to any Zenith Bank branch close to you.

Within a maximum of 24 hours, you can pick up your login details (customer access code, username, and password)   from any Zenith Bank branch nationwide.

For more information on internet banking, please contact your relationship officer or the E-Business department on (+233) 302 611 500 or (+233) 302 680 884 or email us at info@zenithbank.com.gh.

1. Question: How can one apply for Zenith Bank Internet Banking?
Ans: You can apply for the Zenith Bank Internet Banking in three (3) “eazy” steps:

• Download and print the E-Banking Form.
• Complete your details.
• Submit/ drop off or mail the form and agreement to any Zenith Bank branch close to you.

2. Question: How long does the registration process take?
Ans: Within a maximum of 24 hours, you can pick up your login details (customer access code, username, and password) from any Zenith Bank branch.

For more information on Internet Banking, please contact your Relationship Officer or the E-Business Department on (+233) 302 611 500 or (+233) 302 680 884 or email us at info@zenithbank.com.gh.

3. Question: Can I access my ZISA account (Zenith Investment Savings Account) on Internet Banking?
Ans: ZISA accounts can be viewed through Internet Banking; however, withdrawals are not permitted via the platform.

4. Question: How do I reset my Internet Banking credentials?
Ans: Follow the steps below to reset your credentials

1. Visit Login - Zenith Internet Banking
2. Click Forgot Password
3. Enter Account Number
4. Access Code
5. Enter Mobile Number
6. Enter Token sent via SMS
7. Enter Password
8. Confirm Password to complete

5. Question: What are the features of the Zenith Bank Internet Banking?
Ans: Zenith Bank’s Internet banking platform has a wide range of features to ensure “eaZy” online banking experience. The Bank offers.

• Account Management
• Transfers
• Card Transfer & Services
• Bill Payment
• Airtime & Data Bundle
• Zenith Cash Out
• Self Service

6. Question: Are customers required to notify the Bank before travelling?
Ans: Yes. All customers are advised to notify Zenith Bank before travelling out of the country with their Visa or Mastercard.

7. Questions: Are customers required to state the travel period when requesting travel notification?
Ans: Yes. All customers will have to state the specific travel period.  

8. Question: Are customers required to state all countries to be visited while requesting for Travel Notification?
Ans: Yes. All customers are required to state the exact number of countries they are visiting.